BHAG/First Reply Time
First Reply Time
Median Requester Wait Time (business hours) for Zendesk tickets solved in the selected window. Source: fact_ticket_metrics.requester_wait_time_business_min, filtered by solved_at (Eastern). Lower is better.
Median Requester Wait Time (business hours) for Zendesk tickets solved in the selected window. Source: fact_ticket_metrics.requester_wait_time_business_min, filtered by solved_at (Eastern). Lower is better.