BHAG/Phone Acceptance Rate
Phone Acceptance Rate
Share of inbound Zendesk Talk calls answered by a human agent. Calls that went to voicemail, were abandoned in queue, or were missed are counted in the denominator but not the numerator.
Share of inbound Zendesk Talk calls answered by a human agent. Calls that went to voicemail, were abandoned in queue, or were missed are counted in the denominator but not the numerator.